This policy does not nullify the binding rights of the EU consumer. The actual checkout and return procedure must be checked by a Czech lawyer.
1. How to make a request
The buyer may send a request for refund or complaint to the address info@algotradesystems.pro.
The buyer-consumer has the right to withdraw from the distance contract within 14 calendar days, if this right has not been lost due to the beginning of the provision of digital content on the basis of his prior explicit consent and confirmation of the relevant consequences.
Regardless of the right of withdrawal, the buyer is entitled to make claims under applicable law if the digital product is defective or does not comply with the contract.
2. Consideration
The Seller confirms receipt of the request without undue delay, usually within 3 working days.
The request is reviewed and the decision is sent to the buyer without undue delay, usually within 14 calendar days.
If the request is simultaneously a complaint of a defective or non-conforming digital product, such complaint, including the elimination of the defect and informing the buyer of the result, is considered within the time limits established by the mandatory legislation of the Czech Republic, but not later than 30 calendar days from the date of its receipt, unless a longer period is agreed with the buyer.
The Seller may request information necessary to verify the license, pay and reproduce the claimed defect. Only the data objectively necessary for the consideration of the application are requested. The buyer must not transfer trading passwords, seed phrases, private keys or API keys.
3. Technical failure or non-conformity
If a digital product is defective or does not meet the agreed description, mandatory remedies apply: alignment, replacement, proportionate reduction in price or termination of the contract/refund, where provided for by applicable law.
4. Incompatibility
The claimed compatibility is checked against the description and documentation at the time of purchase. Returns due to an unconfirmed configuration are assessed based on whether system requirements have been clearly disclosed and reasonable technical assistance provided.
5. Error and duplicate purchase
Error or duplicate payments are considered individually. Do not activate or use an excess license and contact support without undue delay.
6. Digital content and the right of withdrawal
The buyer-consumer has the right to withdraw from the distance contract within 14 calendar days, unless the applicable law provides for an exception.
Prior to the immediate provision of digital content, the buyer-consumer shall, by a separate active action:
- Directly ask for digital content and activate the license before the 14-day deadline to withdraw from the distance contract expires;
- confirm that he understands that after the beginning of the provision of digital content, he loses the right to withdraw from the contract without specifying a reason;
- agree that this confirmation will be retained along with the date, time, version of the consent text and details of the relevant order.
Consent is provided by means of a separate checkbox, not marked in advance, before payment is made. Confirmation of the order and this consent is sent to the buyer electronically.
If such consent has not been properly obtained, the immediate provision of digital content does not in itself deprive the consumer of the right of withdrawal.
Loss of the right to a normal 14-day waiver does not limit the buyer’s mandatory rights in the event of a defect in the digital product or its non-conformity with the contract.
7. Limitations
Are not defects in themselves: trading loss, difference between real trading and backtest, market change, brokerage execution or the result of user-selected settings. This does not limit actual software defect requirements or binding rights.
8. Method of return
The refund is made by the native USDC on the Solana Mainnet network in an amount equal to the refundable amount of the initial payment. The external exchange rate does not apply. The Seller pays the commission of the outgoing Solana transaction, so it is not withheld from the refund amount.
The return is sent to the address from which the original payment was received, if this is technically possible. Another address can be used only after additional verification of the buyer and details. The buyer must not send a seed phrase, private key or trading password. The period of actual transfer is determined after consideration of the request and does not replace the mandatory deadlines of applicable law.